Privacy Policy Last updated: January 01, 2025 At Zentima, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. By accessing or using Zentima (“Platform”), you agree to this Privacy Policy. Scope of This Policy This Privacy Policy applies to the use of the Zentima platform, including its website and any related services. This Privacy Policy covers: About Us and Contact Information Data We Collect How We Collect Your Data How We Use Your Data Legal bases to Use Your Data How We Share Your Data How We Store and Secure Your Data Data Retention Your Data Protection Rights Marketing Privacy policies of other websites Minors’ Privacy Updates to This Policy How to Contact Us About Us and Contact Information Zentima Platform is owned and operated by Sevia, s.r.o. ("we," "us," or "our"). Sevia s.r.o is a company registered in Slovakia (EU) at: Stare Grunty 52/A, 841 04 Bratislava, Slovakia ID: 44035918, TAX ID No.: 2022573938, EU VAT No.: SK2022573938. If you have any questions or need assistance regarding Privacy Policy or to exercise your rights, please contact us by email at support@zentima.com, by online contact form at www.zentima.com/contact or by mail to Stare Grunty 52/A, 841 04 Bratislava, Slovakia. Data We Collect We collect the following categories of personal information: Directly From You Account Data: full name, email, phone, photo Communication Data: full name, email, phone, country, content of message Other data: Surveys answers, testimonials, uploaded content Automatically Collected Technical Data: IP address, Log and Usage Data, Device Data, Device Location Data and other data for analytics purposes. Cookies and Tracking Data: Used to enhance functionality, analyze performance, and support marketing activities. Data from External Sources We obtain information from marketing partners who supply us with details about prospective customers for our business services. How We Collect Your Data We gather most of the information you provide directly to us. Specifically, we collect and process your data when you: Sign Up: Subscribe to our general and/or personalized newsletters. Submit Forms: Complete any contact forms, such as when inquiring about a property or submitting a general inquiry. Agent Registration: Added by your company’s administrative personnel in any business account. Upload Content: Uploaded property and/or other content Provide Feedback: Voluntarily participate in surveys or share feedback through message boards and/or email. Testimonials: Voluntarily share testimonials through message boards and/or email. Use Our Website: Access or browse our platform, where data is collected via cookies. How We Use Your Data We use your data for these purposes: Service Delivery: To provide, analyze and maintain our services, enable you to interact and use our platform and services, and filter listings based on preferences and/or locations. User interactions: user-to-user communication (sellers/buyers) Customer Support: To address your inquiries or resolve issues. Improvements: To improve our services and develop new ones. Marketing: To send occasional newsletters and updates tailored to your interests. Analytics and Improvements: To assess platform performance and enhance user experience using tools like Google Analytics. Legal: To fulfill legal obligations and protect rights. We may aggregate or anonymize Personal Data to remove any identifying elements of you and utilize this information for the purposes outlined earlier, including analyzing service usage patterns, enhancing features, and supporting research. Anonymized data will be handled strictly in its anonymized state, with no efforts to reidentify it unless legally required. Legal bases to Use Your Data We handle your personal data only when we have a valid legal reason under applicable laws. This includes situations where we have your consent, need to comply with legal obligations, fulfill a contract, protect your rights, or advance legitimate business interests. We may rely on the following legal bases for processing your personal data: Consent: your data may be processed if you have explicitly granted us permission for a specific purpose, such as subscribing to a newsletter. You can withdraw this consent at any time. Contract: we process your data when it is necessary to meet our contractual commitments to you, such as delivering services, including our services at your request prior to entering into a contract with you. Legitimate Interests: we may process your personal data to pursue legitimate business objectives and those objectives do not outweigh your interests, fundamental rights and/or freedoms. Legal Obligations: we may process your data to adhere to legal requirements, such as cooperating with law enforcement or regulatory authorities, protecting our legal rights, or providing information as evidence in legal proceedings. This framework ensures that your data is managed responsibly and only for purposes aligned with the applicable legal standards. 1. Purpose of use/processing Service Delivery Type of Personal Data used Account Data Communication Data Other Data Technical Data Cookies and Tracking Data Legal Basis Contract 2. Purpose of use/processing User Interactions Type of Personal Data used Communication Data Legal Basis Contract 3. Purpose of use/processing Customer Support Type of Personal Data used Communication Data Technical Data Cookies and Tracking Data Legal Basis Contract 4. Purpose of use/processing Improvements Type of Personal Data used Account Data Communication Data Other Data Technical Data Cookies and Tracking Data Legal Basis Legitimate Interests 5. Purpose of use/processing Marketing Type of Personal Data used Account data Communication Data Other Data Technical Data Cookies and Tracking Data Legal Basis Consent 6. Purpose of use/processing Analytics and Improvements Type of Personal Data used Account data Communication Data Other Data Technical Data Cookies and Tracking Data Legal Basis Legitimate Interests 7. Purpose of use/processing Legal Type of Personal Data used Account data Communication Data Other Data Technical Data Cookies and Tracking Data Legal Basis Legal obligation How We Share Your Data We only share your data with trusted third parties, such as: Platform users: For user-to-user interaction (sellers/buyers communication). Vendors and Service Providers: To support our operations and carry out specific services and functions, exclusively while fulfilling their responsibilities to us, such as hosting, CRM, and/or payments. Analytics Services: For analyzing website usage and improving our services (e.g., Google). Social Media Platforms: Enabling content sharing via Facebook, Instagram, LinkedIn and Twitter(X). Business Transitions: As part of corporate sales, restructuring and/or bankruptcy. Business Partners: To offer you tailored products, services and/or promotions Affiliates and Collaborators: To entitle within our corporate structure or external partners, as necessary for service delivery. Legal Obligations: To comply with applicable laws and/or enforce our legal rights We do not sell your personal data. How We Store and Secure Your Data We take appropriate steps to protect your Personal Data from loss, misuse and unauthorized access, disclosure, alteration, and/or destruction. However, no system is completely secure, so caution is advised when sharing sensitive data. Data Retention Data is retained only as long as necessary to fulfill its purpose or comply with legal requirements. Retention periods vary based on the type of data and the purposes for which it is used. We retain your data as follows: Account-related data: Stored as long as your account is active. Newsletter subscriptions: Retained until you unsubscribe. Contact forms: Stored for up to two years after submission. Cookies and tracking data When data is no longer needed, it is securely deleted or anonymized. Your Data Protection Rights We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: The right to access: Request a copy of your personal data. The right to rectification: Update or correct inaccuracies in your data. The right to erasure: Request deletion of your data, under certain conditions. The right to restrict processing: Limit how your data is processed, under certain conditions. The right to object to processing: Object to certain uses, like marketing. The right to data portability: Receive your data or request its transfer to another service, under certain conditions. Withdraw consent – Applicable when consent serves as the legal basis for processing at any time If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email at support@zentima.com, by online contact form at www.zentima.com/contact or by mail to Stare Grunty 52/A, 841 04 Bratislava, Slovakia. Marketing We occasionally send news information about properties and our services, as well as updates from our partners. Here’s what you should know: If you’ve opted in to receive marketing materials, you can change your preferences or unsubscribe at any time. You have the right to stop us from contacting you for marketing purposes To opt out, simply click the “Unsubscribe” link included in our emails or contact us directly. We respect your preferences and ensure that you remain in control of your data. Privacy policies of other websites Our platform contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy Minors’ Privacy Our platform is not intended for users under 18 years of age. We do not knowingly collect data from minors. Updates to This Policy We may revise this Privacy Policy periodically. Updated versions will be posted on our website at www.zentima.com/privacy-policy. How to Contact Us If you have any questions about our Privacy Policy, the data we held on you or to exercise one of your data protection rights, please contact us by email at support@zentima.com, by online contact form at www.zentima.com/contact or by mail to Stare Grunty 52/A, 841 04 Bratislava, Slovakia.